Order Issues

I've entered the wrong address

We’ll need to fix this for you ASAP before your order gets shipped, so please get in touch straight away with your correct shipping address at effnclothing@gmail.com

I’ve ordered the wrong size/colour

Once an order is placed we can make changes but only if you message us right away. get in contact at effnCS@gmail.com

My item is faulty, what do I do?

Please get in contact with us at effnCS@gmail.com and we will be able to get this sorted for you.

I’m missing an item from my order

Firstly make sure the item isn’t lost amongst the wrapping or stuck to the inside of the parcel. If you still can’t find it please contact us at effnCS@gmail.com and we will get this sorted for you.

I’ve received the wrong item

Please get in contact with us at effnCS@gmail.com and we will be able to get this sorted for you.

I didn’t receive an order or shipping confirmation

Make sure you’ve checked your junk and spam folders in case the automatic notification has been sent there. Tracking numbers will be sent from 'SENDLE' or Australian based orders or 'DHL' for international. So search for them in your email inbox. You can mark us as SAFE so that you won’t miss any in the future. If it’s still not there please contact us via email effnCS@gmail.com

Where do I put my Billing Address?

We only need your shipping details to be entered at checkout. Only enter your shipping address at checkout please.


When will my order be shipped?

Orders are processed Monday - Friday (excluding public holidays) from 7am - 3:30pm AEST and can take 1-7 business days to process before being shipped.

I live in Australia … when will I receive my order?

As orders are printed responsibly after order. It still may take up to a week to receive Australian orders. They are shipped from Melbourne so Orders near there can arrive as fast as 3 days after ordering. 

How do I track my order?

Once dispatched you will receive a tracking number via email for your order. You’ll just need to pop this number into the link provided to track the progress of the parcel to you. It can take a few hours, sometimes 24 hours to show any kind of an update which is common for eParcels. The email will be sent from Australia Post and may end up in your junk or spam folder.


Where do you ship to?

Yes we Ship World Wide!

How long does it take to deliver Internationally?

We ship standard tracked for overseas orders. Usually this will take up to 2 weeks to arrive. Sometimes parcels may get held at customs which will increase the arrival time.

Will I be charged duties and taxes?

Maybe, all applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.


Payment options

We accept all major credit and debits cards, as well as PayPal.

Help with a promo code or gift card code

Promo code not applying? Just make sure it’s valid for all items in your order. Gift Voucher codes need to be entered separately - if you’re having any trouble applying either of these just send through a screenshot of the page that displays so we can help!

You can only use one (1) code per transaction.  

Refunds will not be given if the promo/gift card code hasn't been applied by the customer prior to check out.