FAQ + SHIPPING

FAQ

Order Issues

I've entered the wrong address

We’ll need to fix this for you ASAP before your order gets shipped, so please get in touch straight away with your correct shipping address at effnclothing@effn.shop

I’ve ordered the wrong size/colour

Once an order is placed we can make changes but only if you message us right away. get in contact at effnclothing@effn.shop

My item is faulty, what do I do?

Please get in contact with us at effnclothing@effn.shop and we will be able to get this sorted for you.

I’m missing an item from my order

Firstly make sure the item isn’t lost amongst the wrapping or stuck to the inside of the parcel. If you still can’t find it please contact us at effnclothing@effn.shop and we will get this sorted for you.

I’ve received the wrong item

Please get in contact with us at effnclothing@effn.shop and we will be able to get this sorted for you.

I didn’t receive an order or shipping confirmation

Make sure you’ve checked your junk and spam folders in case the automatic notification has been sent there. Tracking numbers will be sent from 'Australia Post'. So search for them in your email inbox. You can mark us as SAFE so that you won’t miss any in the future. If it’s still not there please contact us via email effnclothing@effn.shop

Where do I put my Billing Address?

We only need your shipping details to be entered at checkout. Only enter your shipping address at checkout please.

I ordered something using AfterPay and want to return it. Am I will able to do this?

Yes. The same returns policy applies for all orders regardless of their payment method. For more information see our Shipping & Returns page.

DELIVERY HELP

When will my order be shipped?

Orders are processed Monday - Friday (excluding public holidays) from 7am - 3:30pm AEST and can take up to two business days to process before being shipped.

I live in Australia … when will I receive my order?

As orders are printed responsibly after order. It still may take up to a week to receive Australian orders. They are shipped from Melbourne so Orders near there can arrive as fast as 3 days after ordering. 

How do I track my order?

Once dispatched you will receive a tracking number via email for your order. You’ll just need to pop this number into the link provided to track the progress of the parcel to you. It can take a few hours, sometimes 24 hours to show any kind of an update which is common for eParcels. The email will be sent from Australia Post and may end up in your junk or spam folder.

Will I need to sign for my parcel?

Express Post is a no signature required delivery service, so for your convenience, your order will be left in a safe location at the address if no one is home at time of delivery. This is usually directly into your letterbox, behind pot plants or over fences - anywhere that is hidden from street view and deemed safe by the driver! However if Aus Post doesn't think the location is safe they will take the parcel to your local Post Office and leave a card. 

FastWay/StarTrack Couriers require a signature on delivery, if no one is home they will leave a calling card and you will need to get in contact with them to arrange a redelivery. They may leave your parcel at a local store for collection or they could just leave it in a safe place. Best option is to track your delivery via their website. 

Where do you ship to?

Yes we Ship World Wide!

How long does it take to deliver Internationally?

We ship standard tracked for overseas orders. Usually this will take up to 2 weeks to arrive. Sometimes parcels may get held at customs which will increase the arrival time.

Will I be charged duties and taxes?

Maybe, all applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.

PAYMENTS

Payment options

We accept all major credit and debits cards, as well as PayPal.

Help with a promo code or gift card code

Promo code not applying? Just make sure it’s valid for all items in your order. Gift Voucher codes need to be entered separately - if you’re having any trouble applying either of these just send through a screenshot of the page that displays so we can help!

You can only use one (1) code per transaction.  

Refunds will not be given if the promo/gift card code hasn't been applied by the customer prior to check out. 

AfterPay is Declining My Order

AfterPay are a separate company to us, so we can't be sure of the exact reason why they are declining your transaction. The most common reasons for this can be because:

  • You have exceeded the $500 limit of currently placed order with AfterPay.
  • You do not have the full amount of funds available on your card at the time of purchase.
  • There may be restrictions in place with your details in the AfterPay system.