FAQ + SHIPPING

FAQ

ORDER ISSUES

I have entered the wrong address.
We will need to fix this for you ASAP before your order gets shipped. Please get in touch straight away at effncs@gmail.com or contact us via our instagram effnclothing. Please include: Order number, order details and updated address. We will contact you once this has been updated. 

I have ordered the wrong size/colour.
Once an order is placed we can make changes but only if you message us right away. Please contact effncs@gmail.com or via our instagram effnclothing. Please include: Order number, order details and updated address. We will contact you once this has been updated.  

My item is faulty, what do I do?
Please get in contact with us at effncs@gmail.com and we will be able to get this sorted for you or contact us via our instagram effnclothing. Attach images of the faulty item as well as order details. 

I am missing an item from my order.
Please make sure the item isn’t lost amongst the wrapping or stuck to the inside of the parcel. If you still can’t find it, please contact us at effncs@gmail.com or contact us via our instagram effnclothing and we will get this sorted for you

I have received the wrong item. 
Get in contact with us at effncs@gmail.com. Please make sure to include your order details including order number, name and incorrect item that was received. 

I didn’t receive an order or shipping confirmation.
Make sure you have checked your junk and spam folders in case the automatic notification has been sent there. Tracking numbers will be sent from 'SENDLE' for standard shipping or 'DHL' for express shipping. You can mark us as SAFE so that you won’t miss any in the future. If it’s still not there please contact us via effncs@gmail.com or contact us via our instagram effnclothing. Please make sure to include your order details including order number and name and we will get back to you promptly. 

Where do I put my Billing Address?
We only need your shipping details to be entered at checkout. Only enter your shipping address at checkout please.

SHIPPING AND DELIVERY 

When will my order be shipped?
Processing time for orders is 3-7 days. Once your order has been printed and packed, it will be shipped out using the following carriers: DHL, Sendle and, AUS POST.  Orders are processed Monday - Friday ( excluding public holidays) from 8:00 am - 4:30pm. 

When will my Pre-order items be shipped? 
Our pre-order designs can take between 4-6 weeks to process. Shipping time varies between courier and if you choose express or standard shipping. 

I live in Australia, when will I receive my order?
We print per order so that our tees are to the highest quality. Processing time is still 3-7 days. Standard shipping time is 3-5 days and express is 1-3. 

How do I track my order?
Once dispatched, you will receive a tracking number via email for your order. You will just need to put this number into the link provided to track the progress of the parcel to you. It can take a few hours, sometimes 24 hours to show any kind of an update which is common for eParcels. 

Where do you ship too?
We ship Worldwide!

How long does it take to deliver Internationally?
We offer standard and express shipping. Standard shipping usually takes 7 - 14 business days to arrive. Sometimes parcels may get held at customs which will increase the arrival time. Express shipping takes 3 - 7 days depending on the location. 

Will I be charged duties and taxes?
Maybe, all applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.

REFUNDS AND EXCHANGE

I want a refund on my item.
Please be aware we DO NOT offer cash refunds only store credit, unless the item is faulty. Please contact our support team at effncs@gmail.com or contact us via our instagram effnclothing. Make sure to include: Order number, order details and images of the faulty item. We will only process refunds once we receive the faulty item. Send faulty items to the below address

PO BOX 1435. Alexandria, 2015, Sydney, Australia.

I want to exchange my item for another size. 
Please contact effn support at effncs@gmail.com or on Instagram via effnclothing. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
 Please write a note in the return parcel with your name and order number and indicate what you would like to exchange for.

PAYMENTS

Payment options.
We accept all major credit and debits cards, as well as PayPal.

Help with a promo code or gift card code.
Promo code not applying? Just make sure it’s valid for all items in your order. Gift Voucher codes need to be entered separately - if you’re having any trouble applying either of these just send through a screenshot of the page that displays so we can help!

You can only use one (1) code per transaction.  

Refunds will not be given if the promo/gift card code hasn't been applied by the customer prior to check out.