INTERNATIONAL DUTIES & TAXES
Duties and taxes are NOT included on all international orders. The charges are the responsibility of the customer.
All countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by customs officials.
Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.
Please note, If you decide not to pay import taxes or duties and choose to reject the parcel, it will be sent back to us and you will not be refunded.
Processing time for orders is 7-14 days.
Orders are processed Monday - Friday from 8:00 am - 4:30pm.
Once your order has been printed and packed, it will be shipped out using the following carriers: DHL, Sendle and, AUS POST.
We offer Standard and Express shipping.
- Standard shipping: 3-14 Business days
- Express: 1- 3 Business days
Standard shipping: 7 - 41 business days to arrive.
Express shipping: 3- 7 days depending on the location.
Sometimes parcels may get held at customs which will increase the arrival time.
We cannot guarantee that you will receive your package within the expected time frame as estimated delivery dates are used as a guide only.